{ "archive_path": "archive/1788250530.00983", "base_url": "www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer", "basename": "7U500pP-founding-customer-success-engineer", "bookmarked_date": "2026-09-01 08:15", "canonical": { "archive_org_path": "https://web.archive.org/web/www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer", "dom_path": "output.html", "favicon_path": "favicon.ico", "git_path": "git/", "google_favicon_path": "https://www.google.com/s2/favicons?domain=www.ycombinator.com", "headers_path": "headers.json", "htmltotext_path": "htmltotext.txt", "index_path": "index.html", "media_path": "media/", "mercury_path": "mercury/content.html", "pdf_path": "output.pdf", "readability_path": "readability/content.html", "screenshot_path": "screenshot.png", "singlefile_path": "singlefile.html", "warc_path": "warc/", "wget_path": "www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer.html" }, "domain": "www.ycombinator.com", "extension": "", "hash": "7G6RE3YCEDCC5Q2TDC3C", "history": { "archive_org": [], "dom": [], "favicon": [ { "cmd": [ "curl", "--silent", "--location", "--compressed", "--max-time", "120", "--output", "favicon.ico", "--user-agent", "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36 ArchiveBox/0.7.4 (+https://github.com/ArchiveBox/ArchiveBox/) curl/curl 8.14.1 (x86_64-pc-linux-gnu)", "https://www.google.com/s2/favicons?domain=www.ycombinator.com" ], "cmd_version": "curl 8.14.1 (x86_64-pc-linux-gnu)", "end_ts": "2026-09-01T08:15:49.001484+00:00", "index_texts": null, "output": "favicon.ico", "pwd": "/data/archive/1788250530.00983", "schema": "ArchiveResult", "start_ts": "2026-09-01T08:15:48.586682+00:00", "status": "succeeded" } ], "git": [], "headers": [ { "cmd": [ "curl", "--silent", "--location", "--compressed", "--head", "--max-time", "120", "--user-agent", "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36 ArchiveBox/0.7.4 (+https://github.com/ArchiveBox/ArchiveBox/) curl/curl 8.14.1 (x86_64-pc-linux-gnu)", "https://www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer" ], "cmd_version": "curl 8.14.1 (x86_64-pc-linux-gnu)", "end_ts": "2026-09-01T08:15:49.433451+00:00", "index_texts": null, "output": "headers.json", "pwd": "/data/archive/1788250530.00983", "schema": "ArchiveResult", "start_ts": "2026-09-01T08:15:49.010374+00:00", "status": "succeeded" } ], "htmltotext": [], "media": [], "mercury": [ { "cmd": [ "/app/node_modules/@postlight/parser/cli.js", "https://www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer" ], "cmd_version": "1.0.0", "end_ts": "2026-09-01T08:16:10.896846+00:00", "index_texts": null, "output": "mercury", "pwd": "/data/archive/1788250530.00983", "schema": "ArchiveResult", "start_ts": "2026-09-01T08:16:05.795861+00:00", "status": "succeeded" } ], "pdf": [], "readability": [ { "cmd": [ "/app/node_modules/readability-extractor/readability-extractor", "/tmp/tmpn2bzr47c", "https://www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer" ], "cmd_version": "0.0.11", "end_ts": "2026-09-01T08:16:05.782346+00:00", "index_texts": [ "About Us\nCollectWise is a fast growing and well funded Y Combinator-backed startup. We\u2019re using generative AI to automate debt collection, a $35B market in the US alone. Our AI agents are already outperforming human collectors by 2X, and we\u2019re doing so at a fraction of the cost.\nWith a small team, we scaled to a $3M annualized revenue run rate in just over a year, and we\u2019re now hiring a Founding Customer Success Engineer to help us reach $10M+ over the next year.\nThe Role\nWe\u2019re looking for a Founding Customer Success Engineer to own customer relationships after launch and ensure customers are successful with CollectWise.\nYou\u2019ll work at the intersection of customer success, engineering, and operations, managing customer communication, resolving technical issues, optimizing AI agents, supporting implementations, and identifying opportunities to expand accounts.\nThis is a highly hands-on role. You should be comfortable working directly with customers, troubleshooting technical problems, working with code when needed, and collaborating with engineering on more complex issues.\nYour success will be measured by customer satisfaction, retention, product usage, account expansion, and customer performance.\nResponsibilities\n\nOwn day-to-day customer relationships after customers have gone live\nTroubleshoot and resolve technical customer issues by adjusting configurations, shipping code when appropriate, and escalating to engineering when necessary\nMonitor customer usage, performance, and trends to identify opportunities to improve results and increase adoption\nContinuously optimize customer AI agents and workflows through prompt engineering\nUpsell customers on additional products, use cases, and increased usage to expand revenue\nProactively engage customers when usage declines to reduce churn\nSupport new implementations and product rollouts for existing customers\n\nDesired Qualifications\n\n3+ years of experience in technical customer success, solutions engineering, sales engineering, technical operations, product management, technical support, software engineering, or a similar role\nExcellent written communication skills with a high level of responsiveness\nStrong technical background with experience writing and debugging code and working with APIs, integrations, and data flows\nStrong verbal communication and relationship-building skills\nStrong attention to detail and ability to manage multiple customer issues and priorities simultaneously\nHighly proactive with a strong sense of ownership\nCommercial mindset with the ability to identify upsell and account expansion opportunities\n\nCompensation\n\n$150,000 to $180,000 OTE, including a $130,000 to $160,000 base salary plus variable compensation tied to customer expansion and retention\nEquity: 0.03% to 0.10%\n\nCollectWise is revolutionizing debt recovery with autonomous AI agents and an integrated legal network. We boost recovery rates, reduce costs, and maintain a positive brand image through respectful, data-driven interactions." ], "output": "readability", "pwd": "/data/archive/1788250530.00983", "schema": "ArchiveResult", "start_ts": "2026-09-01T08:16:04.062274+00:00", "status": "succeeded" } ], "screenshot": [], "singlefile": [], "title": [ { "cmd": [ "curl", "--silent", "--location", "--compressed", "--max-time", "120", "--user-agent", "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36 ArchiveBox/0.7.4 (+https://github.com/ArchiveBox/ArchiveBox/) curl/curl 8.14.1 (x86_64-pc-linux-gnu)", "https://www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer" ], "cmd_version": "curl 8.14.1 (x86_64-pc-linux-gnu)", "end_ts": "2026-09-01T08:16:04.054836+00:00", "index_texts": null, "output": "Founding Customer Success Engineer at CollectWise | Y Combinator", "pwd": "/data/archive/1788250530.00983", "schema": "ArchiveResult", "start_ts": "2026-09-01T08:16:04.017043+00:00", "status": "succeeded" } ], "wget": [ { "cmd": [ "wget", "--no-verbose", "--adjust-extension", "--convert-links", "--force-directories", "--backup-converted", "--span-hosts", "--no-parent", "-e", "robots=off", "--timeout=120", "--restrict-file-names=windows", "--warc-file=/data/archive/1788250530.00983/warc/1788250549", "--page-requisites", "--user-agent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36 ArchiveBox/0.7.4 (+https://github.com/ArchiveBox/ArchiveBox/) wget/GNU Wget 1.21.3", "--compression=auto", "https://www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer" ], "cmd_version": "GNU Wget 1.21.3", "end_ts": "2026-09-01T08:16:04.006450+00:00", "index_texts": null, "output": "www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer.html", "pwd": "/data/archive/1788250530.00983", "schema": "ArchiveResult", "start_ts": "2026-09-01T08:15:49.443809+00:00", "status": "succeeded" } ] }, "icons": null, "is_archived": true, "is_static": false, "latest": { "archive_org": null, "dom": null, "favicon": "favicon.ico", "git": null, "media": null, "pdf": null, "screenshot": null, "singlefile": null, "title": "Founding Customer Success Engineer at CollectWise | Y Combinator", "warc": null, "wget": "www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer.html" }, "link_dir": "/data/archive/1788250530.00983", "newest_archive_date": "2026-09-01T08:16:05.795861+00:00", "num_failures": 0, "num_outputs": 6, "oldest_archive_date": "2026-09-01T08:15:48.586682+00:00", "path": "/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer", "schema": "Link", "scheme": "https", "snapshot_id": "ccee78b4-85e8-4be8-a406-bb4fad79fcf9", "sources": [ "/data/sources/1788250530-import.txt" ], "tags": null, "tags_str": "", "timestamp": "1788250530.00983", "title": "Founding Customer Success Engineer at CollectWise | Y Combinator", "updated": "2026-09-01T08:15:48.586174+00:00", "updated_date": "2026-09-01 08:15", "url": "https://www.ycombinator.com/companies/collectwise/jobs/7U500pP-founding-customer-success-engineer" }